Your Rights Over Your Account Data
We keep this policy short on purpose. Your name, mobile number, date of birth, wallet number and the records behind every bKash, Nagad or Rocket transfer sit in your account file so we can run the wallet, verify a withdrawal and meet record-keeping duties where they
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apply. Nothing beyond what the account actually needs gets collected. You can ask for a copy of what we hold, tell us to fix something wrong, or close the account and have your profile removed once any open checks are finished. Write in from the email
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address or number registered on your account and we confirm it is you before anything moves. How long a record stays depends on the type of data. Bet and payment history sits longer than a marketing preference, because accounting and dispute rules usually require it. Where
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the law allows a shorter window, we take it. One honest caveat: what we are permitted to collect, how long we may hold it and whether you may open an account at all depend on the law where you live and on eligible regions. Rules differ
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between jurisdictions and they do change. We follow the stricter reading when two sets of rules meet, and we tell you if a rule prevents us from deleting something you asked us to delete.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.